Engineering Hospitality: Building a Restaurant ERP for Dragons Inn

The reservation module was designed to be more than a calendar. It integrates table management with historical guest data, enabling the host to see returning guests, dietary preferences, and average party size before they walk through the door. The system also provides real-time table availability that syncs with the website's booking widget — eliminating double-bookings entirely.

We built a waitlist algorithm that estimates seating time based on current table occupancy and average dining duration, giving guests an accurate wait time rather than a hopeful guess.

The kitchen display system (KDS) replaced paper tickets with a real-time digital queue. Orders flow directly from the POS to kitchen screens, color-coded by preparation stage. Expeditors can drag and drop orders to reprioritize during rush periods, and completed dishes trigger automatic notifications to the serving team.

This alone reduced average ticket time by 23% in the first month — not because the kitchen got faster, but because the communication layer between front-of-house and back-of-house became frictionless.

Alongside the ERP build, we photographed Dragons Inn's signature dishes and dining atmosphere. These images weren't just for the website — they were integrated directly into the menu management system, allowing staff to show guests visual representations of dishes on tablets. The photography also powered the social media content calendar we built into the platform.